This Privacy Policy explains how Lovelofters ('we', 'us', or 'our') collects, uses, and protects your personal information when you visit our website, contact us for a quote, or use any of our services.

1.1 INFORMATION WE COLLECT

We may collect the following personal information from you:

• Name and contact details (phone number, email address, home address)

• Details about your property and the work you require

• Payment information (processed securely — we do not store card details)

• Photos or videos of your property where relevant to the job

• IP address and browser data when you visit our website

• Communications between us, including emails and enquiry forms

1.2 HOW WE USE YOUR INFORMATION

We use your personal information to:

• Respond to your enquiries and provide quotations

• Schedule and carry out the work you have requested

• Send invoices and process payments

• Contact you about your booking or any follow-up questions

• Improve our website and services

• Comply with legal obligations

We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

1.3 LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases (UK GDPR):

• Contract performance — to provide the services you have requested

• Legitimate interests — to manage our business and improve our services

• Legal obligation — to comply with applicable laws and regulations

• Consent — where you have given us specific permission (e.g. email newsletters)

1.4 HOW WE STORE AND PROTECT YOUR DATA

Your information is stored securely. We use appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. We retain your data for as long as necessary to fulfil the purposes described in this policy, or as required by law (typically up to 6 years for financial records).

1.5 SHARING YOUR INFORMATION

We may share your information with:

• Trusted subcontractors or tradespeople who assist in delivering your job (bound by confidentiality)

• Payment processors (e.g. bank, card processors)

• Professional advisers such as accountants or solicitors if legally required

• HMRC or other authorities where legally obligated We do not share your data with advertisers or marketing companies.

1.6 YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ('right to be forgotten')

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk

To exercise any of these rights, please contact us at the details below.

1.7 COOKIES

Our website may use cookies to improve your browsing experience.

These are small files stored on your device.

You can control cookie settings through your browser.

We do not use cookies to track you across other websites.

1.8 CONTACT US — PRIVACY

If you have any questions about this Privacy Policy, please contact:

Lovelofters | South London

Email: lovelofters@gmail.com